Responding to Covid-19
Responding to Covid-19 Open accordion

We helped our customers move quickly to meet the ongoing demands of keeping people safe following the spread of Covid-19. Our key workers continued with essential services, including waste collections and maintaining vital electricity and heat supply to hospitals and industry. To do so, we sought advice from a number of experts, including the Chief Medical Officer and scientists at the University of Central London.

Customers benefited from our disinfection service tailored to their specific needs and in line with UK public health guidelines. We also expanded our energy recovery facilities to help safely dispose of more clinical waste.

We sourced PPE for Boots Open accordion

We heard that our customer, the high street pharmacy Boots, was struggling to source personal protection equipment because its supplier was committed to supplying the NHS during the Covid-19 lockdown. We stepped in by sharing our procurement network to make sure Boots staff and customers were kept safe.

We sourced PPE for Boots
PPE disposal Open accordion

We recently partnered with MyWaste to offer mask recycling as part of our PROCYCLE service for difficult-to-recycle items. Disposable masks are predominantly woven polypropylene. They can be PROCYCLE safely collected and processed into hoarding boards, which can then be turned into new products such as outdoor bins.

PPE disposal
Flexible services Open accordion

We listened to our customers’ changing needs during the pandemic and acted quickly. For example, some businesses needed to put collections on hold to save costs and move to a slimmed down service. They could use our Customer Hub to access everything from invoices to service schedules.

Flexible services
Keeping the vital water industry going Open accordion

Our water treatment plants require 24/7 operation. We introduced Optimised Operations and Maintenance (VOOM) at all of our sites.  This introduced measures such as staggering break times, implementing remote shift handovers and using video conferencing. This has kept our people safe while improving the reliability and performance of our sites, reducing operation and maintenance costs and saving more energy.

Making trips to the recycling centre safe Open accordion

We were instrumental in the safe reopening of Household Waste Recycling Centres (HWRCs) nationally, helping protect staff and visitors by producing guidance for site operators, and clear messaging for the public, on everything from social distancing to implementing an effective cleaning regime.

In Birmingham, an online booking system increased recycling rates by 51% with queues disappearing overnight.

For further information, please contact our team who will be happy to help Contact us Contact us