Health, safety and wellbeing
Committed to protecting our teams Open accordion
Committed to protecting  our teams

Our StreetKind and SiteKind campaigns continue to focus on thanking the public for being kind whenever they interact with our employees. This makes it clear that abuse is not acceptable, as our teams deliver essential services across the UK, both on streets and at household recycling centres (HRCs).

The campaigns have been launched in the London boroughs of Westminster, Brent and Bromley, the South London Waste Partnership and in Southend and Hampshire. So far, the campaigns have resulted in an upward trend in reporting and we have seen a series of prosecutions being pursued by local law enforcement. We believe this has been a direct result of the campaign and the awareness that has been raised via the material we have displayed on our vehicles and on various social media channels, as well as Richard Hulland, our Chief Risk and Assurance Officer participating in an interview on mainstream radio.

Committed to protecting  our teams
Digging deep with an interactive approach to safety Open accordion
Digging deep with an interactive approach to safety

Our supplier, JCB, hosted colleagues from our construction and decommissioning teams at its Staffordshire site for a day focused on all things safety.

Joined by our Senior Executive Vice-President, Gavin Graveson, employees took part in an interactive Think Safe training activity designed to empower people to have challenging conversations and improve our safety culture. Getting out of the classroom – and into a quarry – meant the appropriate safety controls for ground excavation could be demonstrated in a real-life situation.

Another of our suppliers, Altrad, offered a virtual reality driving experience allowing everyone to experience a range of distractions that can impact our drivers – from mobile phones beeping to people not looking when crossing the road.


“This was a brilliant opportunity to showcase our strong safety culture, initiate real conversations around safe behaviours and give our teams the recognition they deserve for keeping our people and customers safe.”

Richard Hulland
Chief Risk and Assurance Officer
Veolia UK
and Ireland

Warming up for work Open accordion
Warming up for work

We focus on preventative measures and look into the reasons behind rare incidents of workplace accidents.

To mark International Health and Safety Week, we trialled new methods of reporting incidents to give us more insight into the types of situation that lead to accidents at our sites.

We found that the cause of our most common accidents and lost time incidents is a result of musculoskeletal problems, especially as the seasons change. Accidents often occur during the first hour of a shift because many people do not warm up before they start work.

In partnership with Back in Action, we initiated Warm-Up Wednesdays to combat this and provide guidance on easily reducing the risk of injury at work. A series of videos were produced to encourage our operational teams to build a warm-up into their regular morning meetings, allowing everyone to exercise no matter what they do.


“Warm-Up Wednesdays have been great. I can incorporate the exercises into my day-to-day activities, and everybody really looks forward to warming up every day of the week.”

Safety at work Open accordion
Safety at work
Wide-ranging employee support Open accordion

We have witnessed more change in the last two years than we did in the previous three decades. To help employees navigate these challenging times, we have introduced a wealth of wellbeing support services and initiatives. We now have a dedicated team of more than 200 Mental Health First Aiders across the business who are on hand to support and advise employees when times may be tough.

We partner with a number of providers to offer the best care to our teams. Our Employee Assistance Programme provides free, confidential counselling services for employees and their families. There is also a service for employees suffering from depression, anxiety, stress, or other mental health issues.

Physiotherapy services are available to all employees, often on site, to aid with prevention and rehabilitation. Our financial health partner offers financial education and advice, as well as salary deducted loans.

Wide-ranging employee support
Looking after our mental and social wellbeing Open accordion

We know just how vital our employees’ wellbeing is – both at home and at work.

In 2021, we set out to further improve our people’s day-to-day health and happiness by launching our wellbeing series of events, guest speakers, webinars, resource packs and communications campaigns covering mental, physical, financial and social wellbeing. The series offered people the chance to engage with industry experts, learn practical top tips and get involved in on-site events and interactive sessions, all geared towards meeting the needs of our teams.

1,754 employees attended Dr Rose Aghdami’s ‘FUEL Your Resilience’ session, taking away tips to better support their mental resilience.

Around 200 employees picked up tips for financial freedom from Jason Butler’s webinar ‘How to win with money’.

The summer holidays can be expensive. We shared 54 ways for our employees to enjoy a free day out or grab a discount.

In August, we held our Social Wellbeing Day. It was an opportunity to reconnect after a series of national lockdowns had prevented people from getting together. Employees took part in fun and inspiring events at many of our sites. These ranged from wellbeing walks in Delamere Forest and office-wide BBQs to Formula 1 driving simulation experiences and fairground games and stalls.


“Social Wellbeing Day was excellent. It was great to meet up with people across various departments and for everyone to take some time out of their day to relax. It was a fantastic way to celebrate our workforce for their hard work, especially during these trying times.”

Feedback from anonymous participant


“The wellbeing series plays an important role in the wellbeing of Veolia’s employees. The series covers mental, physical, financial and social wellbeing, which means there is something for everyone. It allows you to learn more about specific topics you may not know much about.”

Charlotte Fearnside, Internal Communications Officer

Looking after our mental and  social wellbeing
What’s next? Open accordion
What’s next?

Our 2022 wellbeing series will include new topics for addressing the physical, mental, financial and social wellbeing of our people. We will also launch a wellbeing roadshow to take the series out to our operational sites.

What’s next?
For further information, please contact our team who will be happy to help Contact us Contact us